Privacy Policy

Peak-lark ("we", "our", "us") is committed to protecting the privacy of individuals who interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect and process the following categories of personal information:

• Identity information: name, job title, company name
• Contact information: email address, postal address
• Communication records: correspondence, enquiry details, service preferences
• Technical data: IP address, browser type, pages visited, time and date of access
• Usage data: how you interact with our website and services

2. How We Collect Information

We collect personal information through:

• Direct interactions when you submit enquiry forms or contact us
• Automated technologies including cookies and analytics tools
• Third parties such as referral partners or professional networks

3. Purpose of Collection

We use your personal information for the following purposes:

• Responding to your enquiries and service requests
• Providing consulting services and fulfilling contractual obligations
• Improving our website and service offerings
• Sending relevant communications about our services (with your consent)
• Complying with legal obligations
• Protecting our legitimate business interests

4. Legal Basis for Processing

We process your personal information based on:

• Your consent where explicitly provided
• Performance of a contract or pre-contractual steps
• Compliance with legal obligations
• Legitimate business interests that do not override your rights

5. Disclosure of Information

We may share your personal information with:

• Service providers who assist with our operations (hosting, analytics, email services)
• Professional advisers including lawyers and accountants
• Regulatory bodies when required by law

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure
• Access controls and authentication procedures
• Regular security assessments
• Staff training on data protection

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws. When information is no longer needed, we securely delete or anonymise it.

8. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

9. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyse site traffic. You can manage cookie preferences through your browser settings. For detailed information, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: [email protected]
Address: Level 14, 225 George Street, Sydney NSW 2000, Australia